Kempinski White Glove Services

At Kempinski Hotels, we are dedicated to delivering a beautiful performance and to creating moments when luxury is felt. During these challenging and changing times, our promise to let you experience the warm-hearted and renowned Kempinski service remains the same. Our top priority is to ensure your well-being, safety and comfort. 

Kempinski White Glove Services
'White glove' has always been a symbol of luxurious service and elegance. Guided by global health and safety recommendations and developing our service culture for this new phase in hospitality, we have implemented White Glove Services in our hotels worldwide. This initiative influences your guest journey throughout your entire stay, with a primary focus on the following areas:
  • While performing their duties, Kempinski employees wear white gloves when welcoming you to our hotels, restaurants, and bars.
  • Sanitising stations are available in all public areas of our hotels.
  • Masks will be worn by our employees.
  • Enhanced cleaning and disinfection procedures have been implemented in guest rooms, lifts, public areas, and back-of-house areas.

Keeping a Distance, Without Being Far Away
As part of Kempinski White Glove Services, we ensure that a distance of 1.5 to 2 metres is respected by both guests and employees, including in our restaurants and bars. Nevertheless, we remain attentive and on hand to craft wonderful moments for each and every one of you.

A Warm Welcome
When arriving at a Kempinski hotel, you will find an easily accessible sanitising station at the entrance. Our receptionists and iconic Ladies in Red look forward to welcoming you.

Restaurants & Bars
To ensure carefree indulgence in the carefully crafted dishes and beverages at our restaurants and bars, the recommended distance between all visiting guests is strictly maintained. Our employees and the culinary teams ensure that the highest hygiene standards are always respected.